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    • Crisis Support

    Crisis Support

    Curriculum

    • 5 Sections
    • 54 Lessons
    • 10 Weeks
    Expand all sectionsCollapse all sections
    • Introduction
      10
      • 1.0
        What is Crisis
      • 1.1
        Development stages of Crisis.
      • 1.2
        Developmental Crisis
      • 1.3
        Situational crises
      • 1.4
        An adventitious crisis
      • 1.5
        Potential Crisis Outcomes
      • 1.6
        Phases of Crises
      • 1.7
        Goals of crisis intervention
      • 1.8
        Principles of Crises intervention
      • 1.9
        What is a Crisis
        6 Questions
    • 1. Identify Imminent Crisis Situations
      22
      • 2.1
        1.1 Identify Imminent Crisis Situations
      • 2.2
        1.2 Recognise and Respond to Signs Indicating Safety Issues for People
      • 2.3
        1.3.1 Types of Crisis Situations 1.1
      • 2.4
        1.3.2 Types of Crisis Situations 1.2
      • 2.5
        1.3.3 Types of Crisis Situations 1.3
      • 2.6
        1.3.4 Types of abuse
      • 2.7
        1.3.5 Types of Crisis Situations 1.4
      • 2.8
        1.4 Recognise Signs Indicating Safety Issues
      • 2.9
        1.5 Methods for recognising safety issues
      • 2.10
        1.6 Respond to Signs Indicating Safety Issues
      • 2.11
        1.7 Checkpoint Let’s Review
      • 2.12
        1.8 Consider Indicators from Direct and Indirect Communications That Suggest the Presence of Safety Issues- Direct
      • 2.13
        1.9 Indirect Communications That Suggest the Presence of Safety Issues
      • 2.14
        1.10 Considering Indicators That Suggest the Presence of Safety Issues
      • 2.15
        1.11 Ask Directly About Safety Issues Whenever There Are Grounds for Concern, and Take Immediate Action Based on Organisation’s Procedures
      • 2.16
        1.12 Common Notions About Crisis Situations
      • 2.17
        1.13 Common Assumptions and False Generalisations
      • 2.18
        1.14 Grounds for Concern
      • 2.19
        1.15 Sample Organisational Procedure
      • 2.20
        1.16.1 Mandatory Reporting Part 1 ***Important***
      • 2.21
        1.16.2 Mandatory Reporting Part 2 ***Important***
      • 2.22
        Identify Imminent Crisis situations Quiz.
        22 Questions
    • 2. Address Immediate Safety Concerns
      When a person is experiencing a crisis situation, the emotion they feel can be overwhelming. Your client might be in complete disbelief about what they are experiencing. They will insist that they are okay and may not understand the severity of their situation. Determining if there is an immediate concern for your client’s safety will require you to gather relevant information about what they are going through. Remaining open-minded and neutral while gathering relevant information and understanding what your client is going through is crucial in crisis intervention. In this chapter, you will learn how to:  Listen empathetically to details of the current crisis situation  Affirm and strengthen links to safety and living  Provide structure and strategies for dealing with the immediate crisis  Balance collaboration and direction according to the person’s current capacity for decision-making and coping  Identify and agree on actions to reduce immediate danger and mobilise emergency assistance as required  Confirm actions are legal, ethical, and meet the duty of care requirements  Seek advice or assistance from the supervisor
      15
      • 3.0
        2.1 Listen Empathetically to Details of the Current Crisis Situation
      • 3.1
        2.2 Know Your Role
      • 3.2
        2.3 Getting the Details of the Client’s Current Situation
      • 3.3
        2.4.1 Affirm and Strengthen Links to Safety and Living – Part 1
      • 3.4
        2.4.2 Affirm and Strengthen Links to Safety and Living – Part 2
      • 3.5
        2.5 Provide Structure and Strategies for Dealing With the Immediate Crisis
      • 3.6
        2.6 Principles of Crisis Intervention
      • 3.7
        2.7 Practices of Crisis Intervention
      • 3.8
        2.8 Incident Stress Management Strategies
      • 3.9
        2.9 Structure and Strategies for Dealing with Immediate Crisis
      • 3.10
        2.10 Balance Collaboration and Direction According to the Person’s Current Capacity for Decision-Making and Coping
      • 3.11
        2.11 Identify and Agree on Actions to Reduce Immediate Danger and Mobilise Emergency Assistance as Required
      • 3.12
        2.12 Confirm Actions Are Legal, Ethical, and Meet the Duty of Care Requirements
      • 3.13
        2.13 Seek Advice or Assistance From the Supervisor
      • 3.14
        Address Imminent safety concerns quiz
        11 Questions
    • 3. Provide referral for crisis intervention support
      7
      • 4.0
        3 Provide referral for crisis intervention support.
      • 4.1
        3.1 Empower a Person to Make Informed Choices About Further Help
      • 4.2
        3.2 Explore Possible Barriers to Seeking or Accepting Help.
      • 4.3
        3.3 Develop a Plan With Agreed First Steps to Access and Use Informal Support and Professional Help
      • 4.4
        3.4 Refer to Appropriate Professionals as Required
      • 4.5
        3.5.1 Complete and maintain accurate documentation part 1
      • 4.6
        3.5.2 Complete and maintain accurate documentation part 2
    • 4. Care for Self
      3
      • 5.0
        4. Care For self.
      • 5.1
        4.1 Recognise and Minimise Risks to Self Associated With Crisis Support
      • 5.2
        4.2 Identify and Respond to the Need for Supervision and Debriefing

    3 Provide referral for crisis intervention support.

     

    It is important that you fully understand the scope of your role. This will help you determine if you are qualified to handle your client’s situation. Remember that going beyond your scope of practice can result in unfavourable outcomes.

    When you encounter tasks that exceed your ability, knowledge and experience, making referrals is the best option for you and your client. Referrals, in this sense, mean directing the client to appropriate professionals.

    This chapter will help you understand how to work with your client and explore the best way to provide support to your client. You will learn how to:

    • Empower a person to make informed choices about further help
    • Explore possible barriers to seeking or accepting help
    • Develop a plan with agreed first steps to access and use informal support and professional help
    • Refer to appropriate professionals as required
    • Complete and maintain accurate documentation
    Address Imminent safety concerns quiz
    Prev
    3.1 Empower a Person to Make Informed Choices About Further Help
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